Avoiding Pain
I think I've mentioned the book "Crucial Conversations" here before? My boss considers it required reading for everyone in the office, so I approached it with a ho-hum attitude, but found it extremely helpful. It talks about how when conversations get "crucial" (important and emotional), many of us choose "silence or violence" -- that is, either we get controlling, aggressive, and pushy, or we withdraw and don't contribute our opinions. Either way, you don't contribute to the conversation in a helpful way. So the book suggests methods for finding ways to overcome your "instinctual" way of reacting to conflict and contribute in a helpful and productive way. I'm working on it, but I still hate conflict and pain.
The communication techniques I'm learning from this book would not have worked with an alcoholic. It's things I can use in my life now, at work and at home.
It is still true that you cannot apply rational principles to irrational people.
Thanks for the bump. There's a lot of good stuff here, definitely helpful for me to re-read it. I find that I understand things very differently over time, when my perspective has changed and my learning has (hopefully) increased.
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