Chat Troubleshooting
Administrator
Thread Starter
Join Date: Mar 2002
Location: CA
Posts: 10,681
Chat Troubleshooting
For log in and chat issues.
Before logging in check the little "Remember Me" box next to the log in window. This will usually resolve the issue of getting automatically logged out.
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Check your security settings.
1. On your browser at the top select Tools, then Internet Options and click the Security tab.
2. Click on "Trusted Sites" (the green circle with the check mark) and then click the "Sites" button below it.
3. Uncheck the "Require server verification (https"button if it's checked, and add the site URL [www.soberrecovery.com] to the "Add this Website to the Zone" field. Then click "Add".
4. Click "OK."
5. Next, click on the "Privacy" tab.
6. Below where it says "Web sites" click on the "Edit" button.
7. Add the bulletin board's domain [www.soberrecovery.com] and select "Always Allow."
8. Click OK twice, close your browser, re-open it and try logging on.
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If that doesn't work try minimizing your AOL window and open internet explorer. Try logging in that way. You can find internet explorer by clicking start-programs-internet explorer.
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If you are still having problems you can try deleting your temporary internet files and cookies.
CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware!
CCleaner - Download
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If you want to clear cookies and your temporary internet files manually use the instructions below.
In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended.
To empty your browser's cache using Windows Internet Explorer version 7
Click on Tools (or the Tools icon) from the Command Bar
Select Delete Browsing History...
Click the Delete files... button near Temporary Internet Files
Click Yes when prompted to delete temporary Internet Explorer files
Click the Close button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Firefox version 2
Click on Tools from your browser's main menu
Select Clear Private Data...
Ensure that Cache is checked
Click the Clear Private Data Now button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Microsoft Internet Explorer version 6
Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Firefox version 1.5
Click on Tools from your browser's main menu.
Select Options
Select the Privacy icon
Select Cache tab.
Click the Clear Cache Now button
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Safari
Click on Safari from the main menu.
Click Empty Cache...
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Opera
Click on Tools from your browser's main menu.
Select Delete private data...
Click the Delete button
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Netscape
Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using AOL
In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar click Preferences.
In the Organization section of the Preferences window, click Internet Properties (WWW).
In the Temporary Internet Files section, click Delete Files.
Click OK.
Clearing Cookies
Windows PC
Internet Explorer 7.x
Exit Internet Explorer 7, and then exit any instances of Windows Explorer
Click Start, click Run, type inetcpl.cpl, and then press ENTER
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes.
Internet Explorer (all other versions)
Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.
Return to top
Mozilla
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Mozilla Firebird
Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on Stored Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Mozilla Firefox
Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on View Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Netscape Navigator 7.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 4.x
In Netscape, all cookies are stored into one file, called Cookies.txt, in the user preferences folder, making them easy to find and delete. The folder can be located by using your file management software to search your hard disk drive for "cookies.txt".
Users of Netscape Navigator 4.x may also stop cookies from being written to the hard drive, by making the cookies file read only. However, even if the browser can't "write" cookies to the hard drive, it can still cache them, and it may create a new cookie file.
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Tools > Preferences.
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.
Deepnet Explorer 1.1+
Choose Tools and then Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings.
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Apple Macintosh
Microsoft Internet Explorer 5 (MacOS X)
Choose Preferences from Explorer menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Microsoft Internet Explorer 5 (MacOS 9)
Choose Preferences from Edit menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Mozilla
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 7.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Safari 1.0 (MacOS X)
Choose Preferences from Safari menu
Select Security icon
Press Show Cookies button
Select the Cookies to be deleted from the list
Press Delete button
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Opera > Preferences
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.
For AOL, version 8.0 or later:
1. Click on the Settings,Preferences.
2. Click Internet from By Category section.
3. Click on General tab.
4. Click on Delete Cookies of the Temporary Internet Files zone.
__________________________________________________ __________
Blank gray box when loading chat applet
Download or re-install java.
java.com: Hot Games, Cool Apps
Before logging in check the little "Remember Me" box next to the log in window. This will usually resolve the issue of getting automatically logged out.
--------------------------------------------------------------------------
Check your security settings.
1. On your browser at the top select Tools, then Internet Options and click the Security tab.
2. Click on "Trusted Sites" (the green circle with the check mark) and then click the "Sites" button below it.
3. Uncheck the "Require server verification (https"button if it's checked, and add the site URL [www.soberrecovery.com] to the "Add this Website to the Zone" field. Then click "Add".
4. Click "OK."
5. Next, click on the "Privacy" tab.
6. Below where it says "Web sites" click on the "Edit" button.
7. Add the bulletin board's domain [www.soberrecovery.com] and select "Always Allow."
8. Click OK twice, close your browser, re-open it and try logging on.
------------------------------------------------------------------------
If that doesn't work try minimizing your AOL window and open internet explorer. Try logging in that way. You can find internet explorer by clicking start-programs-internet explorer.
------------------------------------------------------------------------
If you are still having problems you can try deleting your temporary internet files and cookies.
CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware!
CCleaner - Download
------------------------------------------------------------------------
If you want to clear cookies and your temporary internet files manually use the instructions below.
In rare circumstances, you may need to clear your browser's cache to resolve a connection issue, or to ensure that you're seeing the latest update to a web site. If clearing your browser's cache does not resolve your problem, rebooting your computer is often recommended.
To empty your browser's cache using Windows Internet Explorer version 7
Click on Tools (or the Tools icon) from the Command Bar
Select Delete Browsing History...
Click the Delete files... button near Temporary Internet Files
Click Yes when prompted to delete temporary Internet Explorer files
Click the Close button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Firefox version 2
Click on Tools from your browser's main menu
Select Clear Private Data...
Ensure that Cache is checked
Click the Clear Private Data Now button
Shutdown all open instances of your web browser and restart
To empty your browser's cache using Microsoft Internet Explorer version 6
Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Firefox version 1.5
Click on Tools from your browser's main menu.
Select Options
Select the Privacy icon
Select Cache tab.
Click the Clear Cache Now button
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Safari
Click on Safari from the main menu.
Click Empty Cache...
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Opera
Click on Tools from your browser's main menu.
Select Delete private data...
Click the Delete button
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using Netscape
Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.
To empty your browser's cache using AOL
In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar click Preferences.
In the Organization section of the Preferences window, click Internet Properties (WWW).
In the Temporary Internet Files section, click Delete Files.
Click OK.
Clearing Cookies
Windows PC
Internet Explorer 7.x
Exit Internet Explorer 7, and then exit any instances of Windows Explorer
Click Start, click Run, type inetcpl.cpl, and then press ENTER
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes.
Internet Explorer (all other versions)
Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
The best way to find and delete them is to close Internet Explorer then use your file management software (such as Windows Explorer) and search for a folder called 'cookies'.
Return to top
Mozilla
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Mozilla Firebird
Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on Stored Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Mozilla Firefox
Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on View Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button
Netscape Navigator 7.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 4.x
In Netscape, all cookies are stored into one file, called Cookies.txt, in the user preferences folder, making them easy to find and delete. The folder can be located by using your file management software to search your hard disk drive for "cookies.txt".
Users of Netscape Navigator 4.x may also stop cookies from being written to the hard drive, by making the cookies file read only. However, even if the browser can't "write" cookies to the hard drive, it can still cache them, and it may create a new cookie file.
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Tools > Preferences.
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.
Deepnet Explorer 1.1+
Choose Tools and then Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings.
--------------------------------------------------------------------------
Apple Macintosh
Microsoft Internet Explorer 5 (MacOS X)
Choose Preferences from Explorer menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Microsoft Internet Explorer 5 (MacOS 9)
Choose Preferences from Edit menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button
Mozilla
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 7.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Netscape Navigator 6.x
Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.
Safari 1.0 (MacOS X)
Choose Preferences from Safari menu
Select Security icon
Press Show Cookies button
Select the Cookies to be deleted from the list
Press Delete button
Opera
To delete all cookies at the end of every session, select it in the privacy settings under Opera > Preferences
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.
For AOL, version 8.0 or later:
1. Click on the Settings,Preferences.
2. Click Internet from By Category section.
3. Click on General tab.
4. Click on Delete Cookies of the Temporary Internet Files zone.
__________________________________________________ __________
Blank gray box when loading chat applet
Download or re-install java.
java.com: Hot Games, Cool Apps
Life the gift of recovery!
Join Date: Aug 2007
Location: Home is where the heart is
Posts: 7,061
Don't know if anyone else was having this problem but I thought I would pass along the solution anyway. I could not log into the chat kept getting an error message. Tried adjusting my firewall settings, even tried turing them off to log in, but couldn't get in. I was also having problems getting access to my student email account and during the process of that getting resolved it solved my chat problem too.
If you have a wireless DSL router (you don't plug a cord directly into your computer to go online) then type in http://192.168.0.1 into the address bar of your browser. It will allow you access to your wireless router configuration. From there you can adjust your router's firewall configuration. I had to turn my router firewall off but you might be able to just turn yours to low. I do recommend that if you do this you have another form of firewall on your computer as it is never a good thing to be online without one running. This link is directions for reconfiguring a quest router but it should give you a general idea of how to reconfigure yours Actiontec GT701 Modem Support Page - Qwest Communications
Good luck.
Judith
If you have a wireless DSL router (you don't plug a cord directly into your computer to go online) then type in http://192.168.0.1 into the address bar of your browser. It will allow you access to your wireless router configuration. From there you can adjust your router's firewall configuration. I had to turn my router firewall off but you might be able to just turn yours to low. I do recommend that if you do this you have another form of firewall on your computer as it is never a good thing to be online without one running. This link is directions for reconfiguring a quest router but it should give you a general idea of how to reconfigure yours Actiontec GT701 Modem Support Page - Qwest Communications
Good luck.
Judith
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