Like any new techno-software-stuff we learn by using...
cable box
cable remote
smartie phone
printer
...and new chat!
Maybe we can share some experiences that would validate some of our thoughts?
For me, I've experienced a limit to how much I can enter into a chat box, so I need to send and start a new box. I've had trouble editing and have lost an entry while doing so before I can send.
I do like the new chat, I realize the only way to embrace and learn is to use it; kinda like AA mettings!