Originally Posted by
BrendaChenowyth 
I have been doing that, only without the awareness that it falls under "making amends".. One part of it was moving on to a new home care case where I have the opportunity to show that I can maintain professionalism and respect for others..
So keep doing it :-) Perhaps you could think of some other ways to help bolster this particluar amend as well that don't involve a direct apology.