Thank you all. I felt ill equipped to have that conversation. Although I imagine even if I had understood all the steps, I'm a logical person and I have already figured out that doesn't work. Throughout the whole thing I kept saying that doesn't make sense. Why would they force you to contact someone like that? Or make it a requirement to get an "I accept your apology" from that kind of person. I agree he needs to let it go but for the simple fact you shouldn't hold on to anger. It destroys your insides.