Carlos, I had no trouble at all putting in Windows 10 - smoothest ever. Did you run all the pre-checks before installing? I would suspect something not behaving or something corrupted. How's that for unhelpful
Mags, love the image of "obstacles with spikes"
The tendency I've had to fight most is to send her a long and boring email about dealing with computer problems. It would simply be an exercise in frustration. So I'm practicing another new and very slowly emerging skill: not avoiding people like that, being pleasant, and avoiding getting roped in again. She has bad-mouthed everyone else who has tried to help her and will do the same to me.
