Just to warn you --- I have done this same thing a few times and I've always got burned. and Eventually I became the one who was dealing with their problem.
(let my step-sister move in with her kids - big mistake, so when my brother moved out from next door, I helped her moving in over there....bigger mistake / let my AH's nephew move in with us - he stole AH's truck and totalled it / oh yes, there's more instances too - huge CoDe here)
It seems if I try to help someone out, I allow their problem to become mine. I would give her the number and tell her to call. Don't do the work for her.