Well, I feel like I am making progress. Thank you for sharing this. My boss sent all of us a rather aggressive email yesterday. I politely said I have a response but would like to think about it for a bit before I send it.
Today I changed quite a few things in my response before I sent it because yesterday it was coming from hurt feelings. Today it was coming from a simple business response. I am very glad to have thought and pondered on it before I sent something I would have regretted.
I am a slow learner...but I am getting there!