gneiss, one nice thing is you don't have to "work" the SMART program to use the tools. It is not an all-or-nothing program at all. I've even been in meetings were those who represent SMART in official capacities discussed openly which tools they used, and which tools they received no help from. In a meeting recently, we discussed the many facets of people who are "working" SMART. Those that use one/many tools from the toolbox, the person who attends online meetings, the person who goes to F2F only, the person who only uses the bulletin board at SOL etc.