It shouldn't take them long to fix those paint chips. Things like that are annoying, I have been in touch with my smartphone service provider as they have just tried to pull a fast one (EE)
Great photos Willow. Could be an Eastern Osprey.
Fell over at work and mildly sprained my ankle. The humiliation was much worse than the discomfort. It also put a hole in the knee of my jeans, they now look like something my daughters would wear. Fine for them but not for an old biffa like me.