I don't use the live chatroom, myself. I have to chat online all day with colleagues, and I don't like chatting that way on my personal time.
I prefer the forums, where it's easier to get into detail about whatever you want to talk about, and there aren't numerous other conversations going on at once.
Al-Anon meetings are a great place to get personal support--especially when you go early or stay late to have one-on-one conversations.