The part of your post about the call center hit home. I used to work in one. I know exactly what you mean. The job is simply having people yell at you all day. I was drinking after work too, the anger and stress from the callers was too much. Once management found liquor bottles in the bathroom, but could not pin it on anybody. It was not me, but the stress for everyone was a killer. If you can, find another job where you are treated better. It will help you in your efforts to stop drinking. I was very happy to leave my call center job. It is not good to try to deal with personal problems when your job is so difficult emotionally. Just my two cents. Good luck!