These must be such tough days for you, Melissa. Massive hugs to you.
Funeral homes (and the funeral industry) sort of seem synonymous with commerce at a time of great loss. The funeral director who handled my Dad's situation was a godsend on so many fronts -- there's a lot of paperwork and uncharted territory -- even though we relied upon him for little since my father's remains were donated to medical research. I'm glad to know you've got a good advocate there for the difficult details.