My view:
I'm sure God understands how these things can happen and is aware of our suffering.
Forgiveness and nonforgiveness are human behaviors that we project onto God.
God sees all the lost throughout the cosmos, and is with us always.
God does not turn G's back on us -- it's the other way around. I'm sure God can tell the difference between someone being prideful and arrogant versus someone huddling into themselves because they are so hurt.
God does not impose, but waits for us to relax our shells and listen for God or invite God in. Unfortunately sometimes we are so hurt that we don't even trust the Creator/Emanator of the Cosmos.
I don't know the answer to that situation, but I think it takes a little bit of trust and relaxation and seeing ourselves as God would see us -- that is, as God without all our human projections would see us.