One week later and she's been polite as can be
That worm quote has become a mantra that I say to myself on my way into work, or before I make a phone call, or before any interaction with people I don't know well. I have been feeling way more confident than normal. I guess this is how normal people go about their lives every day!
Evening Rose, you are right! The day she yelled at me, I started out making excuses in my mind... she's under stress, I don't fight back so I taught her she can treat me this way, my German is too lousy etc..... The old recording is very difficult to erase.