For us in the UK we have to remember it's 'our' NHS.
If we do not recieve the best possible care, we should highlight it to the relevant person or authourity, so that it can be improved for the next time or the next person.
The NHS is all about us making choices - 'don't decide without me'
We can decide where we have treatment, by picking any hospital in the UK.
I just cannot imagine being really ill and the first thought is not go to A&E but can I afford it?
I would not say my experience of NHS has been 100% positive but I do realise doctors and nurses are human and humans all make mistakes from time to time, get tired or have a bad day.