Hi neice.
I used to try to help Dino with things like that. My luck was not great. No one really even wanted to talk to me. Then Dino got serious and started looking for help for himself and the doors began to open. Why? Because the people behind the doors knew what I didn't. A user that isn't looking for themself probably isn't ready. Next time this happens remind him that the Salvation Army program is free and equal to any in success rate. Then try to let it go.
Hugs,
Smoke