My famous line but "Ditto" especially what Gabe said.... I have an A who is so verbally abusive that it does appear to the point that he may become violent-I too have reached that level where I hang up of course say Goodnight-or if I'm there in front of him I keep silent and just let him get it all out ("run its course") and then I go to sleep or go home! Mine NEVER PASSES out when I'm around ....just when we have PLANS to do something then goes and F**** them all up! Ahhh the joy of knowing we are getting better and can let it roll!
(((Hugs Elaine)))) Awesome job !