Thanks guys - I mostly do the "I'm sorry you feel that way". Wow, does that ever get a rise out of her - her face changes color and the look she gets makes my hair stand on end. I usually do either walk away or hang up with an "I won't take any more verbal attacks so knock it off". I just get so sick of the "it's never enough" at times. I know I made some mistakes, but none of us can go back and with the drugs/alcohol there's no way to go forward with her but sometimes she does get a little wedge in and I feel that twinge of guilt and play the "if only" game.