Freedom, your post reminds me of a quote that I always kept in mind when I was working in retail: Goodwill is the one and only asset that competition cannot undersell or destroy. - Marshall Fields.
It lately does seem to be getting harder to find customer service reps who exemplify this idea. When I do find some one who provides excellent customer service, I try to let that person know I really appreciate their help and then drop a note or talk to a supervisor.... I have a really hard time saying anything about the less than helpful employees...
It's funny though, that I've gone back and forth on the big city vs. small town for good vs bad customer service. Some days I can clearly remember being treated well in any store in my grandparent's town (teeny, tiny town surrounded by farming community) and other days, I lean towards, the best customer service I ever received was when living in Seattle... At least for me, I guess it depends on the day and what set off the train of thought.
