oh!
Agh!
OK, just to let you know, "Us" Fireman aren't perfect either, 20 years ago 911 fire calls in my small town were directed to where I worked in town.
I answered the Fire phone and this woman was on the phone, plainly distraught, crying, I said, "Blah Blah Fire, what's your emergency?"
The woman cried that her cat was stuck up in a tree
I replied, "Is the cat on fire???"
Needless to say the amount of strongly worded memos generated by this incident were not negligible.