Beauracracy at its finest. People are so caught uo in thier jobs, paperwork, and documentation they dont think about the people they are supposed to be helping.
I dont know whos a bigger jerk the lady at the taxi fare office or the Dr.
I really feel your frustration. I really sorry you have to go through so much BS just to recieve something you are totally entitled to.
I hope everything works out quickly.
Hugs
Beth