When was the last time someone spoke with her?
What did the house manager do when you brought her back there?
Were people trying to take her to meetings and check up to see how she was doing?
Did she flat out tell everyone that she didn't want their help? Or was she lost, confused, scared?
There are a lot of gaps in the story, but the main theme seems to be "At least we saved our own a$$es"
It's a pity.