He does come off as rather cold and insensitive.But it's probably a bit frustrating to be him.He only has time to pop in about every week to 10 days or so.And when he gets here, his forum is filled with a lot of questions that have nothing to do with his line of work.People hit him with medical questions and everything else.So most of what he does here involves telling people he can't answer their question.
After a while it's probably an automatic reponse
phoenix