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Old 10-16-2018, 04:05 PM   #1 (permalink)
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Bugs / tech issues


Hello!

Thank you all for reporting the bugs I've seen mentioned today in this forum.

The tech team pushed out a big update last night which shouldn't have caused the kinds of issues reported, but because of the timing I think it may have. I'll touch base with the tech team and relay the info you've provided.

In the meantime, please try logging out, completely clearing your browser cache/cookies, and then logging in again to create a fresh connection with the site. I just logged in a few minutes ago and so far haven't been able to replicate the issues reported, so it may help to fix things on your end, too.

Thanks for your patience and hopefully we'll get these bugs resolved soon!
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Old 10-16-2018, 04:08 PM   #2 (permalink)
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Emily, do you see the Private Message (used to be in the top right corner)?
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Old 10-16-2018, 04:19 PM   #3 (permalink)
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This is the upper right of my screen

https://www.screencast.com/t/Y6xlpslv7


If I click on the arrow down next to Notifications, a menu appears that lists private messages.
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Old 10-16-2018, 04:20 PM   #4 (permalink)
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The grey box is missing for most of the users, I certainly don’t have that on my view anymore x
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Old 10-16-2018, 04:21 PM   #5 (permalink)
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I just have the word Welcome and that's it.
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Old 10-16-2018, 04:22 PM   #6 (permalink)
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I see, thank you for that information! I will pass it along to the tech team.
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Old 10-16-2018, 04:22 PM   #7 (permalink)
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Thanks, Emily, much appreciated.
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Old 10-16-2018, 04:34 PM   #8 (permalink)
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Yeah, here's what it looks like for me:



And I did log out, clear cache and cookies and browsing history, reboot the browser and it's still like that.

Also the "My Posts" link has disappeared from the Search Menu Bar. (The black navigation bar.)

We (or at least I ) have to use the User CP to see if we have messages and to get to our profiles.

Thanks Emily.
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Old 10-17-2018, 07:56 AM   #9 (permalink)
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Hello everyone!

I've been working through the issues reported and this is the list I have sent to the tech team to investigate:

'thanks' for posts appears as 'user defined' rather than member name until the page is refreshed

PMs have disappeared from the top right hand corner - no way of knowing when new ones arrive

the parameters of the site look different/desktop view no longer seems to work/there's now fewer skin choices

'My posts' has disappeared from the toolbar

the option to embed a you tube in your profile is now missing


If I have missed anything, let me know in this thread and I will relay the information to the tech team ASAP. Thank you for your patience!
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Old 10-17-2018, 08:10 AM   #10 (permalink)
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Just for the record, I usually use firefox, but it happens for me in Edge too. (W10)
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Old 10-17-2018, 10:12 AM   #11 (permalink)
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Thanks so much, Emily.
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Old 10-17-2018, 02:47 PM   #12 (permalink)
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Thanks Emily and thanks to the tech team. I have my laptop back and it's not as bad as when I used my phone.

On my phone, the right hand advertising drops down and cuts off the right hand side of posts. I think several members have mentioned this. It seems okay (so far) with my laptop but I had a real problem reading posts using my phone.
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Old 10-17-2018, 03:20 PM   #13 (permalink)
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Thanks for our efforts Emily

D
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Old 10-17-2018, 03:40 PM   #14 (permalink)
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Quote:
Originally Posted by biminiblue View Post
Yeah, here's what it looks like for me:



And I did log out, clear cache and cookies and browsing history, reboot the browser and it's still like that.

Also the "My Posts" link has disappeared from the Search Menu Bar. (The black navigation bar.)

We (or at least I ) have to use the User CP to see if we have messages and to get to our profiles.

Thanks Emily.
Hello Emily,

I'm getting the same view as biminiblue pictured. Thank you!
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Old 10-17-2018, 04:39 PM   #15 (permalink)
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Quote:
Originally Posted by Caramel View Post
Just observed: when I go to my Private Messages, the box down the right-hand side, with "Find A Facility" "Browse Featured Articles" "Subscribe" etc, is covering the little check-boxes I would select to organise my PM's in bulk.

Apologies if someone else has mentioned this earlier.
Quote:
Originally Posted by Caramel View Post
^ and, it's the same with the check-boxes on my Subscribed Threads list, most of them can't be checked.
.
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Old 10-18-2018, 03:23 AM   #16 (permalink)
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Not huge issues, but because you asked....

The post part of each post is askew from the "thank you" portion...makes us OCD's crosseyed.

The right side adverts seems to take up an extraordinarily large portion of the screen, so that when posting replies like this, it seems the reply area is wayyy over on the left. Perhaps that's the same problem that causes tablet and phone viewing to miss check boxes and portions of posts.

Also, it may have been already mentioned, the ability to use Youtube for music on our profiles seems to have disappeared.

Thanks for all you and the techies do here.
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Old 10-18-2018, 05:30 AM   #17 (permalink)
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Hi, Emily and tech team.
When I press the thanks button for a post, “undefined” comes up, not my screen name.
Thanks.
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Old 10-18-2018, 06:22 AM   #18 (permalink)
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Maudcat, when you refresh the page, your user name will show.
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Old 10-18-2018, 10:55 AM   #19 (permalink)
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My name now appears when I thank. At least that issue seems to have been solved...at least for me...I hope for everyone.
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Old 10-18-2018, 11:11 AM   #20 (permalink)
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Me too, Ann.

PM notifications are back! "My Posts"are back in the navigation bar.

Nice! Thanks emily430.
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