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Anyone having this problem? HELP!

Old 08-11-2016, 06:14 AM
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Anyone having this problem? HELP!

Need help! I posted in the Technical Problems thread and didn't get any answers that are working.

Ever since SR crashed 2 days ago I haven't been able to log OFF this site from my iPhone 6.

DID THIS HAPPEN TO ANYONE ELSE?

Every time I try to log off a message pops up saying:

ERROR Connection error: The operation couldn't be completed. (kCFErrorDomainCFNetwork error - 1005.)

***I have tried clearing my cookies, deleting the App from my phone and adding it again, restarting my iphone.....nothing works.

Any advice?

Thank you!
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Old 08-11-2016, 06:19 AM
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I just tried logging off via my iPhone ( IOS 9.3.4 ) and it worked just fine.
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Old 08-11-2016, 06:23 AM
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You are not showing up in the list of online users, so you must be logged off no matter what your phone is saying.
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Old 08-11-2016, 06:40 AM
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Originally Posted by doggonecarl View Post
You are not showing up in the list of online users, so you must be logged off no matter what your phone is saying.
I can still post etc. so I know I'm logged in...just don't know how to log OUT. :-(

When I hit the log out button it gives me an error message.... Ugh.
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Old 08-11-2016, 08:17 AM
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Any (or all) of the following actions may get you signed out OK:

1) Close the Safari app by double-clicking the home button and swiping off the Safari page. Then restart Safari, go to the SR page, and see if you're still logged in.

2) Go to Settings > Safari > Clear History and Website Data > Clear History and Data. Close and restart Safari as in Step #1.

3) Turn your phone OFF entirely, wait a few minutes, and then re-start.

Hope any of these help!
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Old 08-11-2016, 08:38 AM
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Too late to edit, and I realized you were probably accessing SR through the SR app and not through Safari. I still recommend closing the SR app by double-clicking the home button and swiping it off, then restarting. Same goes for powering off and restarting the phone.
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Old 08-11-2016, 08:08 PM
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Originally Posted by Andante View Post
Any (or all) of the following actions may get you signed out OK: 1) Close the Safari app by double-clicking the home button and swiping off the Safari page. Then restart Safari, go to the SR page, and see if you're still logged in. 2) Go to Settings > Safari > Clear History and Website Data > Clear History and Data. Close and restart Safari as in Step #1. 3) Turn your phone OFF entirely, wait a few minutes, and then re-start. Hope any of these help!
I tried all these things... :-(
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Old 08-11-2016, 08:09 PM
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Originally Posted by Andante View Post
Too late to edit, and I realized you were probably accessing SR through the SR app and not through Safari. I still recommend closing the SR app by double-clicking the home button and swiping it off, then restarting. Same goes for powering off and restarting the phone.
Tried all these too but thank you!!!
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Old 08-11-2016, 08:10 PM
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Sorry Kiki - I'm out of suggestions.
Hope you can fix it

D
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Old 08-11-2016, 08:19 PM
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Maybe try turning your phone off ?
Last resort -- remove battery.
MM
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Old 08-11-2016, 11:18 PM
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Weird. Maybe try changing your password.
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Old 08-12-2016, 12:17 AM
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Hi try this
A soft reset won't affect data on the device.
Press and hold the Power button (located on the right edge) until "slide to power off" appears then release. ...
Slide the Power switch right. ...
With the device powered off, press and hold the Power button until the Apple logo appears then release.
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Old 08-12-2016, 04:15 AM
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Hi if you are still having this problem try deleting the app and reinstalling it.
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Old 08-12-2016, 06:30 AM
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Originally Posted by Dudette View Post
Hi if you are still having this problem try deleting the app and reinstalling it.
I already tried that too! Like 5 times. Hahahaha.

I guess I'll just stay logged in forever! ;-)
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Old 08-12-2016, 06:33 AM
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Originally Posted by Mountainmanbob View Post
Maybe try turning your phone off ? Last resort -- remove battery. MM
Tried it. :-(
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Old 08-12-2016, 11:28 AM
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you can check out any time you like, but you can NEVER leave.....!
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