How long do you 'hold' before hanging up?
Seriously?... I almost posted this on fakebook to get both sides,but I'm going to post it here first.
Let's say it's your wife/gf,auto mechanic or a family member you talk to once a month; How long do YOU sit 'on hold'? For me it's less than a minute. They can call me back if they want to and I'm not setting around,holding a phone to my ear for more than that, unless I'm being paid to do so.
Is that just me?
'Dumb' it down as much as you can....makes it WAYYYY easier!!