Thanks Nands and Dee.
I have an appointment on Wednesday to see someone f2f as am getting the run around with different answers from different people who I speak to over the phone. Hope I get to meet someone who will go the extra mile.
E-mailed my son about possible 3 year wait not because I was gutless, but because I thought e-mail would give him time to digest the information and not break into an argument first up on the phone. I await his reply.
Ommmmmmmmmmmmmm!