Oh, no! I talked to ONE person on the phone yesterday, to pay a bill - and I took aggressive control of the conversation from the very start.
In the past this office has tried to "upsell" me on its products and just this past month I got an unsolicited hand-written bid to upgrade my service contract. I don't want to do that and I've said that multiple times, but I didn't have to start my conversation with, "Hi, I'd like to pay my bill - DON'T try to upsell me!!" Poor guy. He didn't have a chance, and I could have waited.
Guilt is overrated though. I'm not going to beat myself up over it, I saved money AND he didn't waste his time. Win/win?