This is how I see it.....A person went to the hardware store for bread (Anok, in this case).
The person experienced the natural consequences---was disappointed and
"educated" at the same time. The person is in midst of an exquisetly painful (but, necessary) learning curve.
Who, among us has not done the same thing at some time? It seems to me that a discussion about the how and why hardware stores don't dispense bread and why alternative choices might be better in the future---than to pummel the shopper for doing the act in the first place.
Support rather than criticism would be the best in this situation, IMHO.
sincerely, dandylion