So glad you posted this!!! My mother picks at her heels but MY thing is picking and biting around my cuticles and the skin around my finger nails. I pick and bite till they bleed.
There are pictures of me when i was 3 or 4 and i was picking then!!! Who does that when they're 4?????
Later in life, i found the ONLY thing that made me stop instantly and completely was getting acrylic nails. Worked like a charm