Jadmack, ordinarily I love your hardline stance, however
Maybe someone should let him know that pushing buttons can be VERY dangerous, and if he doesn't like your reactions he needs to stop pushing.
is akin to the "nagging" defence that abusers use. Double-standards don't get us anywhere.
Serene, you know you were out of order and, if it is safe to do so, I would always advocate apologising for the manner of your delivery in situations like yours. However, your solution of finding another repairman is
excellent. Are you getting any help to work through your resentments?