Something I thought of Aysha, when I was on a 72 hour hold in the psychiatric ward, I had a case worker, she did all the footwork to get my insurance sorted and get me the care I needed (outpatient, in my case). I remember there being other patients who were going into residential drug treatment and it was their case workers who arranged their bed. I dunno if it makes a difference if it's a social worker, counselor, etc calling just putting that out there.