When a normie tries to talk and reason with an active addict, this is what the addict hears: "whine, whine, blah, blah, blah...."
When the active addict tries to answer the normie and explain their behavior, they are saying: "quack, quack, quack, quack..."
This is not effective communication. It is a cycle that keeps repeating. I've tried communicating from the active and recovering side of the fence. It is wasted energy.
Remember the slogan - Nothing changes if nothing changes.