While the language from those working there sounds over the top and unusual to me, I also know that the most important thing to me about rehab is whether it seemed to be making a difference in my child. It took me a while to realize that once I was dealing with active addiction, it was a matter of life or death. Some times I had to let go of what I believed was the "right" way and be grateful for life and clean and sober.
I'm not saying that this makes it right...You know what is acceptable and unacceptable to you. I also do not think it is the norm. For me, I'd need to weigh the pluses and minuses and decide whether i needed to speak with the director or take other action. Hugs