So...the issue you're having is with Norm, because he thinks the alcoholism should be dealth with by her parents?
Or because Norm had a lack on compassion, understanding?
I betcha they already know.
As for Norm, well gosh, I sure can remember back a time not too long ago, where I had the same ideas, as he does.
And trying to explain that whole concept would be hard to do on any given day.
You may TRY to explain where YOU'RE coming from...but gee, unless you're one of "us" can you grasp any of it in just one day, or week?