A woman talks to a mental health counselor

Why Finding Mental Health Assistance Can Seem Impossible


Sober Recovery Expert Author

A woman talks to a mental health counselor

With the multitude of counseling centers and rehabilitation institutions present in this current time period, finding an appropriate mental health adviser should be relatively easy to find. Unfortunately, this is not the case. With complicated insurance policies and diverse payment stipulations, help can seem impossible to find at times. If you are experiencing difficulties with finding the right or appropriate care, then follow these suggestions.

1. Try the free options

Because I am a college student, I have free counseling available at my disposal. The fees for this are included in my tuition, so every session I attend is previously paid for. Oftentimes, jobs also provide free counseling for their employees. Use the free resources available to you. This can give you an idea of how advanced your situation is. When I went to my school’s counseling center, they said that my needs were beyond what they provided, and I needed a more specialized approach to my issues. When this happens, you must seek out care from an alternative source.

Follow these suggestions if you are experiencing difficulties with finding the right or appropriate care.

2. Call your insurance company

Ask for a list of mental health professionals that are in-network within your zip code and the surrounding areas. This is one of the most helpful questions you can have answered by your insurance company. The list is long--so long that it can be difficult to download in its entirety--but it is worth the trouble to access it because these professionals in your network have a lower copay than those out of network.

3. Make your list

First, narrow down the list by only selecting providers from the three zip codes closest to where you live. Then focus on whether they specialize in the area you struggle with most. For instance, if you struggle with anxiety and self-harm, make sure you pick a therapist that can most effectively treat your issues. This is easily done by looking up the person or practice online and reading what his or her areas of specialty are. Lastly, if you prefer a therapist of the same gender, that can also factor into your final list of mental health professionals to choose from.

4. Check the list twice

Once you have shortened the list provided by your insurance company with your specific criteria, call the names on it. Every time you call, ask whether the practice accepts your insurance and if they are in or out of network. Sometimes, the lists provided by insurance companies are outdated, so you must double-check. Out of network care typically has much higher copays and fees, which is why it is important to find resources that are in-network with your insurance company.

5. Ask about the provider’s preferred method of payment

Sometimes therapists and counselors only accept cash or checks. Others only take credit cards. If you prefer to pay for your sessions a certain way, make sure that the care you desire accepts your ideal form of payment. I once had a therapist who only accepted cash or checks, but I had to use a card due to my insurance and wage works plan. Unfortunately, I was forced to start my search over and find a different therapist.

6. Be patient

It took me a year and a half to find my present therapist. The difficulties that insurance places on finding care can be as pervasive as they are unnecessary, which may make finding help a long process. Be patient and resourceful in the meantime. There are several free crisis hotlines available 24 hours a day, 7 days a week. I have used these several times during my journey, sometime simply to talk to someone who will listen to and empathize with my issues. Most importantly, do not give up. With enough time and persistence, you will find the care you need.

If you or someone you know is seeking therapy, please visit our directory of counseling and therapy centers or call 800-772-8219 to start the path to recovery today.

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