addon chat message

[ananda]

well,

when I try to enter chat today I get a message saying my computer needs to download "addon chat" which will have access to my private information.

I asked Anna and she hasn't heard of the problem. Has anyone else got that message? I don't want to accept the program because I'm afraid of getting a virus or something.

Anyone who has expereinced this issue...i would appreciate your inpute.

Anna...I haven't tried deleting cookies yet cause I don't remember how...will work on that tomarrow

Thanks for any advise from other chatteres or others.

[Scolova]

Just got the message too, I'm using Fire fox (newest beta release)

Name: AddonChat
publisher: AddonInteractive
From: http://client0.addonchat<.>com

Maybe some sort of upgrade to the chat software, but I'll wait for an answer too.

[Anna]

This is from our FAQs about Chat and how to delete cookies:

For log in and chat issues.

Before logging in check the little "Remember Me" box next to the log in window.
This will usually resolve the issue of getting automatically logged out.

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If you are not seeing the chat log in page or see a box with a little red x, you will need to download Java.
Download Java Here
Manual Download

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Check your security settings.

1. On your browser at the top select Tools, then Internet Options and click the Security tab.
2. Click on "Trusted Sites" (the green circle with the check mark) and then click the "Sites" button below it.
3. Uncheck the "Require server verification (https"button if it's checked, and add the site URL www.soberrecovery.com to the "Add this Website to the Zone" field. Then click "Add".
4. Click "OK."
5. Next, click on the "Privacy" tab.
6. Below where it says "Web sites" click on the "Edit" button.
7. Add the bulletin board's domain www.soberrecovery.com and select "Always Allow."
8. Click OK twice, close your browser, re-open it and try logging on.

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If that doesn't work try minimizing your AOL window and open internet explorer.
Trylogging in that way. You can find internet explorer by clicking start-programs-internet explorer.

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If you are still having problems you can try deleting your temporary internet files and cookies.

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your
system - allowing Windows to run faster and freeing up valuable hard disk space. It also
cleans traces of your online activities such as your Internet history. But the best part is
that it's fast (normally taking less than a second to run) and contains NO Spyware or Adware!
CCleaner - Download

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If you want to clear cookies and your temporary internet files manually use the instructions below.

In rare circumstances, you may need to clear your browser's cache to resolve a connection
issue, or to ensure that you're seeing the latest update to a web site. If clearing your
browser's cache does not resolve your problem, rebooting your computer is often recommended.

To empty your browser's cache using Windows Internet Explorer version 7

Click on Tools (or the Tools icon) from the Command Bar
Select Delete Browsing History...
Click the Delete files... button near Temporary Internet Files
Click Yes when prompted to delete temporary Internet Explorer files
Click the Close button
Shutdown all open instances of your web browser and restart

To empty your browser's cache using Firefox version 2

Click on Tools from your browser's main menu
Select Clear Private Data...
Ensure that Cache is checked
Click the Clear Private Data Now button
Shutdown all open instances of your web browser and restart

To empty your browser's cache using Microsoft Internet Explorer version 6

Click on Tools from your browser's main menu.
Select Internet Options
Under the General tab, click Delete Files... in the Temporary Internet files section.
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Firefox version 1.5

Click on Tools from your browser's main menu.
Select Options
Select the Privacy icon
Select Cache tab.
Click the Clear Cache Now button
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Safari
Click on Safari from the main menu.
Click Empty Cache...
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Opera

Click on Tools from your browser's main menu.
Select Delete private data...
Click the Delete button
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using Netscape

Click on Edit from your browser's main menu.
Select Preferences
Select and expand the Advanced category.
Click on Cache
Under Set Cache Options:
Click Clear Memory Cache
Click Clear Disk Cache
Click OK
Important: Shutdown all open instances of your web browser.

To empty your browser's cache using AOL

In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar click Preferences.
In the Organization section of the Preferences window, click Internet Properties (WWW).
In the Temporary Internet Files section, click Delete Files.
Click OK.

Clearing Cookies

Windows PC

Internet Explorer 7.x
Exit Internet Explorer 7, and then exit any instances of Windows Explorer
Click Start, click Run, type inetcpl.cpl, and then press ENTER
On the General tab, click Delete under Browsing History in the Internet Properties dialog box
In the Delete Browsing History dialog box, click Delete Cookies
In the Delete Cookies dialog box, click Yes.

Internet Explorer (all other versions)

Internet Explorer saves cookies in more than one location, depending on the version of the
browser and the version of Microsoft Windows being used.

The best way to find and delete them is to close Internet Explorer then use your file
management software (such as Windows Explorer) and search for a folder called 'cookies'.

Mozilla

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Mozilla Firebird

Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on Stored Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button

Mozilla Firefox

Click on Tools, then Options
Select the Privacy icon in the left-hand panel
Click on Cookies
Click on View Cookies
To remove a single cookie click on the entry in the list and click on the Remove Cookie button
To remove all cookies click on the Remove All Cookies button

Netscape Navigator 7.x

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Netscape Navigator 6.x

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Netscape Navigator 4.x

In Netscape, all cookies are stored into one file, called Cookies.txt, in the user preferences
folder, making them easy to find and delete. The folder can be located by using your file
management software to search your hard disk drive for "cookies.txt".
Users of Netscape Navigator 4.x may also stop cookies from being written to the hard drive, by
making the cookies file read only. However, even if the browser can't "write" cookies to the
hard drive, it can still cache them, and it may create a new cookie file.

Opera

To delete all cookies at the end of every session, select it in the privacy settings under Tools > Preferences.
Click on Manage cookies to delete specific cookies or cookies from specific domains.
To delete all cookies immediately, go to Delete private data on the Tools menu.

Deepnet Explorer 1.1+

Choose Tools and then Internet Options
Click the Privacy tab
Move the slider to choose your preferred settings.

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Apple Macintosh

Microsoft Internet Explorer 5 (MacOS X)
Choose Preferences from Explorer menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button

Microsoft Internet Explorer 5 (MacOS 9)

Choose Preferences from Edit menu
Select Receiving Files options
Select Cookies
Select the Cookies to be deleted from the list
Press Delete button

Mozilla

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Netscape Navigator 7.x

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Netscape Navigator 6.x

Choose Cookie Manager from the Tools menu.
Choose Manage Stored Cookies.
Remove any cookie from the list, or remove all cookies.

Safari 1.0 (MacOS X)

Choose Preferences from Safari menu
Select Security icon
Press Show Cookies button
Select the Cookies to be deleted from the list
Press Delete button
Opera

To delete all cookies at the end of every session, select it in the privacy settings under Opera > Preferences
Click on Manage cookies to delete specific cookies or cookies from specific domains.

To delete all cookies immediately, go to Delete private data on the Tools menu.

For AOL, version 8.0 or later:

1. Click on the Settings,Preferences.
2. Click Internet from By Category section.
3. Click on General tab.
4. Click on Delete Cookies of the Temporary Internet Files zone.
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[Anna]

Try De-selecting AddonChat and then proceed.

It doesn't seem to be a problem on this end, so that's all we have come up with.