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I've had some success in the past talking directly to the people at my insurance carrier, who have been more than willing to get involved. Of course, not all carriers are the same, but in my case, they worked through red tape on at least two occasions. Seems a little weird (but who am I, just another recovering alcoholic/addict) that it is taking you this long to get to someone at the "treatment" center.
Some people just show up to the ER and start there.
Good luck!
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