[Juls]

Thanks Lurkings,

Your advice makes perfect sense. Fortunately I don't run into too many people like that. Also, if a person is really bad I do have the freedom to a certain extent to refuse to have them as a client.

This situation was made a little more awkward by the fact that she was a friend of my co-worker. We make a different financial arrangement when we see friends of each other. I did not want to say anthing to her about it, because I do not want to make her feel badly. I doubt I will have to see this woman very much, even if she does want to be a regular client of mine.

Positive re-inforcement is a great technique. I use it with my daughter alot, and it works with other people also.

Juls